If you encounter any issues while working with the plugin, please use the basic checks described below.
8.6.1. Problems connecting to Web GIS (NGW)
18.104.22.168. Check QGIS version
Update software if updates are available. Using our NextGIS QGIS follow:
Check version: Help > About
Check updates: Help > Check QGIS version
Restart QGIS after update
22.214.171.124. Check NextGIS Connect version
To work, it is recommended to use the latest version of the plugin. You can check and update it as follows:
Top Menu > Plugins > Manage and install plugins
If the version is outdated, there will be a message at the top saying that there is an update for the plugin, and an update button will be available in the lower right corner of the window
There are no more updates for QGIS 2.X since NextGIS Connect 0.14.0. Minimum QGIS version is 3.X now.
126.96.36.199. For corporate network
If you work in the internal corporate network, set up the settings of your proxy (Settings> Options> Network)
Check the credentials when creating a connection to Web GIS (URL, username and password). The URL format is https://demo.nextgis.com. If you forgot your password, instructions for recovering are here.
8.6.2. Issues uploading data
If the rasters are not uploaded, check the checkbox in the connection settings “Upload rasters as Cloud Optimized GeoTIFF” (COG).